Privacy Policy
Introduction
This privacy policy is prepared in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data and repealing Directive 95/46/EC. Excellence Protocol - Customer Services Unipessoal Lda informs the User that the websites excellenceprotocol.com and derivatives (hereinafter referred to as "websites") are the responsibility of the Excellence Protocol - Customer Services Unipessoal Lda.
1.1 Excellence Protocol - Customer Services Unipessoal Lda informs that the data processed are intended for the management and maintenance of the relationship with the user of the websites, as well as the work of information, statistics and marketing of the service and activities related to them.
1.2 Excellence Protocol - Customer Services Unipessoal Lda informs that the legitimate basis for the indicated treatments is the existence of a legitimate interest, also with regard to the installation of cookies, they are legitimized in the existence of the consent given by the interested parties or, where appropriate, by their legal representatives.
Excellence Protocol - Customer Services Unipessoal Lda informs you that the data will be retained for the period of time in which your consent is given, except in cases where we are legally obliged to keep it.
In accordance with the rights conferred by current legislation on data protection, the User may contact the competent Supervisory Authority to file the claim he/she deems appropriate, and may also exercise the rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data, as well as the withdrawal of the consent given for their processing.
1.3 The simple access to the websites, as well as to all or part of their content and services, implies the unreserved acceptance of this privacy policy, also applicable before the possible contracting of services that Excellence Protocol - Customer Services Unipessoal Lda makes available to customers. This privacy policy is mandatory acceptance and compliance, prior to access and possible contracting on websites.
1.4 The user accepts that browsing the website is an act of free expression of will for the collection and processing of data in the files of the Excellence Protocol - Customer Services Unipessoal Lda.
Excellence Protocol - Customer Services Unipessoal Lda may freely make changes to the websites' privacy policy, such changes will be indicated in this privacy statement, as well as in any other place we deem appropriate for the user to be aware of the information collected, how we treat it and under what circumstances, if any, we communicate them.
1.5. The Excellence Protocol - Customer Services Unipessoal Lda websites cannot be used by people with legal disabilities or non-emancipated minors, unless the parents or guardians and legal representatives authorize the registration and communication of personal data.
Limitation of Liability
Excellence Protocol - Customer Services Unipessoal Lda is only responsible for the information requested and collected from users who wish to contract, and is not responsible at any time for any other personal information that may eventually be transferred, transmitted or provided by website users through any other mechanism.
Information on the rights of data subjects and information security
In accordance with the provisions of Article 32 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, Excellence Protocol - Customer Services Unipessoal Lda undertakes to adopt the necessary technical and organizational measures, in accordance with the level of risk associated with the processing carried out by it, in order to ensure its integrity, confidentiality and availability.
In addition, Excellence Protocol - Customer Services Unipessoal Lda informs that if the user enters data in the form of third-party websites, the latter will be responsible for the personal data, and that he will have to adopt the technical measures described in the previous paragraph of this privacy policy.
Excellence Protocol - Customer Services Unipessoal Lda informs you of the possibility of exercising the rights of access, rectification, limitation of processing, deletion, portability and opposition to processing, which it has and which can be exercised before Excellence Protocol - Customer Services Unipessoal Lda. In accordance with Chapter III of the GDPR, the following nuances must be taken into account:
3.1 Right of access: It is the user's right to obtain information about their specific personal data and the treatment that was carried out or carried out, as well as available information about the origin of such data and the communications carried out or planned.
3.2 Right of rectification: This is the right of the data subject to have data which proves to be inaccurate or incomplete altered. You can only be satisfied with information that is under the control of the Excellence Protocol - Customer Services Unipessoal Lda, for example, deleting comments posted on the page itself, images or web content that contain the user's personal data.
3.3 Right to limit processing: It is the right to limit the purposes of the processing originally intended by the data controller.
3.4 Right of deletion: This is the right to delete the user's personal data, except as provided for in the GDPR itself or other applicable regulations that determine the mandatory nature of their conservation, in time and form.
3.5. Portability right: The right to receive the personal data provided by the user in a structured, commonly used, machine-readable format and to transmit it to another data controller.
3.6 Right of opposition: It is the user's right not to process their personal data or to stop processing them by the Excellence Protocol - Customer Services Unipessoal Lda.
The user guarantees that the data provided is true, accurate, complete and up-to-date, being responsible for any damage or loss, direct or indirect, that may be caused as a result of the breach of this obligation, both Excellence Protocol - Customer Services Unipessoal Lda and third parties.
COMMERCIAL AND PROMOTIONAL COMMUNICATION
One of the purposes for which we process personal data provided by users is to send electronic communication with information relating to commercial and promotional communication. In accordance with the provisions of Decree-Law no. 7/2004, of January 7th, if the user wishes to stop receiving commercial or promotional communication from the Excellence Protocol - Customer Services Unipessoal Lda, the user may request the opposition of the service by sending an email to geral@excellenceprotocol.com.
Excellence Protocol - Customer Services Unipessoal Lda as well as all companies that are part of the Excellence Protocol - Customer Services Unipessoal Lda will give the possibility in each commercial shipment to revoke at any time the consent given to receive commercial communication, by sending an email to the email address provided for this purpose and informed in each commercial communication.
Excellence Protocol - Customer Services Unipessoal Lda, in order to guarantee the security and confidentiality of your personal data, has adopted the security levels required by the regulations for the protection of personal data and has installed the technical means at its disposal to prevent loss, misuse, alteration, unauthorized access and theft of personal data provided by Excellence Protocol - Customer Services Unipessoal Lda.
PRIVACY POLICY ON SOCIAL NETWORK
In accordance with the provisions of the current regulation on Personal Data Protection (GDPR), Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, Excellence Protocol - Customer Services Unipessoal Lda informs users who have created a profile in the Social Network Facebook, Twitter, Linkedin, Instagram, with the main objective of advertising your products and services.
Excellence Protocol - Customer Services Unipessoal Lda data with the tax number 514806001 and registered office located at Estrada de Alfragide, número 18, 2ºesquerdo - Amadora
E-MAIL: geral@excellenceprotocol.com
WEB DOMAIN: www.excellenceprotocol.com
The user has a profile on the same Social Network and has decided to join the page created by the Excellence Protocol - Customer Services Unipessoal Lda, thus showing interest in the information that is advertised on the Network. By joining our website, you give us your consent to the processing of personal data published in your profile.
The user can access the privacy policies of the Social Network at any time, as well as configure their profile to guarantee their privacy.
Excellence Protocol - Customer Services Unipessoal Lda has access to and handles this user's public information, in particular, his contact name. These data are only used within the Social Network itself. They are not embedded in any file.
In relation to the rights of access, rectification, cancellation and opposition, which you have and which can be exercised before Excellence Protocol - Customer Services Unipessoal Lda, in accordance with the GDPR, you must take into account the following nuances:
Access: Will be defined by the functionality of the Social Network and by the ability to access to user profile information.
Correction: You can only be satisfied with the information that is under the control of the Excellence Protocol - Customer Services Unipessoal Lda, for example, deleting comments posted on the page itself. Normally, this right must be exercised before the Social Network.
Cancellation and/or Opposition: As in the previous case, it can only be satisfied in relation to that information that is under the control of the Excellence Protocol - Customer Services Unipessoal Lda, for example, no longer being linked to the profile.
Excellence Protocol - Customer Services Unipessoal Lda will perform the following actions:
- Access to public profile information.
- Publication on the user profile of all the information already published on the Excellence Protocol - Customer Services Unipessoal Lda page.
- Send personal and individual messages through the Social Network channels.
- Updates of the status of the page to be published in the user's profile.
You can always control your links, delete content that is no longer of interest to you and restrict who shares your links, for that you must access your privacy settings.
Publications
The user, once the Excellence Protocol - Customer Services Unipessoal Lda is attached to the page, can publish in these last comments, links, images or photographs or any other type of multimedia content supported by the Social Network. The user, in all cases, must be the owner of the same, have the copyright and intellectual property rights or have the consent of the affected third parties. Any publication on the page is expressly prohibited, whether text, graphics, photographs, videos, etc., that violate or are likely to violate morals, ethics, good taste or decorum, and/or that violate, violate or violate the intellectual or industrial property rights, the right to the image or the law. In these cases, Excellence Protocol - Customer Services Unipessoal Lda reserves the right to remove the content immediately, and may request the user to be permanently blocked.
Excellence Protocol - Customer Services Unipessoal Lda will not be responsible for content freely published by a user.
The user should be aware that his publications will be known by other users, so he himself is primarily responsible for his privacy.
The images that can be published on the page will not be stored in any file by the Excellence Protocol - Customer Services Unipessoal Lda, but will remain on the Social Network.
Contests and promotions
Excellence Protocol - Customer Services Unipessoal Lda reserves the right to carry out contests and promotions, in which the user can participate as an attachment to its page. The bases of each of them, when the Social Network platform is used for this purpose, will be published in it. Always in compliance with the provisions of Decree-Law no. 7/2004, of 7 January and any other applicable regulations.
Social Network does not sponsor, endorse or administer, in any way, any of our promotions, nor is it associated with any of them.
Advertising
The Excellence Protocol - Customer Services Unipessoal Lda will use the Social Network to advertise its products and services, in any case, if it decides to process your contact details for direct commercial prospecting actions, it will always comply with the legal requirements of the GDPR and Decree-Law no. 7/2004, of January 7th.
The recommendation of other users to the Excellence Protocol - Customer Services Unipessoal Lda’s page so that they can also enjoy promotions or be informed about her activity will not be considered advertising.
Below is the link to the Social Network's privacy policy:
Facebook: https://www.facebook.com/help/323540651073243/
Twitter: https://twitter.com/privacy
Linkedin: http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
Google +: http://www.google.com/intl/es/policies/privacy/
Instagram: https://www.instagram.com/terms/accept/?hl=pt
- Introduction
Excellence Protocol - Customer Services Unipessoal Lda’s digital platforms use cookies to improve their performance and user experience.
This page tries to explain how we do it.
On Excellence Protocol - Customer Services Unipessoal Lda’s digital platforms, we use our own and third-party cookies. Some cookies are mandatory for browsing – basic and essential cookies – which are automatically activated when you access and use our digital platforms.
To guarantee only the basic functionalities of the Excellence Protocol - Customer Services Unipessoal Lda digital platforms, the data collected by the basic and essential cookies used and placed on the Excellence Protocol - Customer Services Unipessoal Lda digital platforms are mandatory to provide them with a quality service and without limitations in their performance.
To ensure security, prevent fraud and correct errors, your data can be used to monitor and prevent fraudulent activities and ensure that systems and processes work properly and securely.
In order to access a better user experience, you can opt for cookies that allow the promotion of advanced features on the Excellence Protocol - Customer Services Unipessoal Lda’s digital platforms.
At any time, the user can configure his internet browser to accept or reject new cookies, as well as to disable cookies previously stored on his device, regardless of their origin or source. Rejecting the use of cookies on the Excellence Protocol - Customer Services Unipessoal Lda’s digital platforms may limit or prevent access to some areas and/or contents, or limit the reception of personalized information.
The Excellence Protocol - Customer Services Unipessoal Lda saves your cookie selection preferences for a period of sixty days after which you will be asked to configure the acceptance of cookies on your terminal again. You can change your options at any time by accessing "Cookie Settings Management" in the lower band ("footer") of the Excellence Protocol - Customer Services Unipessoal Lda’s digital platforms.
Due to system operation imperatives, regardless of the established period, you may be asked at any time to renew the decision regarding your options.
- What are cookies?
A cookie is a small text file placed on your computer or mobile device, through your internet browser during a visit to a digital platform, with the purpose of storing, retrieving or updating data.
These files allow the digital platform to “remember” the user's actions and preferences, namely the name, the chosen language, the character size and other display settings. They prevent you from having to enter your name every time you access or having to reconfigure the digital platform every time you visit it.
Most cookies do not collect information that allows us to identify users and are limited to collecting data of a more general nature, serving to measure audiences or determine the approximate location of users who access our platforms.
- What kind of cookies can you find on Excellence Protocol - Customer Services Unipessoal Lda digital platforms?
The Excellence Protocol - Customer Services Unipessoal Lda 's digital platforms use several types of cookies, which allow two types of functionalities, with different degrees of optimization of the browsing experience and service levels:
Basic features:
- Basic and essential cookies.
Advanced Features:
- Personalization cookies;
- Social cookies;
- Accurate geolocation data and identification through device search;
- Personalized ads and content, advertising and content measurement, audience perspectives and product development;
- Store and/or access information on a device.
BASIC AND ESSENTIAL COOKIES
These cookies are essential to provide you with a quality service. They are mandatory to browse, without limitations, on the digital platforms of the Excellence Protocol - Customer Services Unipessoal Lda and to ensure that you enjoy an excellent public service offer. They serve to measure online audiences and the quality of our services, enabling us to fulfill our legal obligations. They also allow the dissemination of generic advertising, considered less relevant to the user, without personalization and without resorting to automated profiles.
The Excellence Protocol - Customer Services Unipessoal Lda 's digital platforms use Google services, namely the Google Analytics service. To find out, click on Google's Privacy Policy and Terms of Use.
Examples of features allowed by these cookies:
- Memorize the progress of your transaction or transaction online;
- Conduct analysis to optimize operation;
- Ensure that our digital platforms have a consistent visual appearance;
- Promote undifferentiated advertising campaigns, without using automated profiles.
ADVANCED FEATURES
Unlike Basic and Essential Cookies, these cookies allow you to customize the commercial offers presented to you, targeting them according to your preferences. They can be our own or third-party cookies. These cookies help to analyze the effectiveness of those offers, by monitoring consumption patterns. The non-acceptance of these cookies prevents you from receiving offers suited to your chosen interests. We advise that, even if you do not accept these cookies, you will receive undifferentiated commercial offers, in accordance with the previous point.
Excellence Protocol - Customer Services Unipessoal Lda’s digital platforms use Google services, namely Google Ad Manager. To learn about the Privacy Policy and Terms of Use for Google technologies click here.
To find out about the rules applicable in each situation, see, in detail, the cookie policies of each of these entities.
Examples of allowed features:
- Present commercial offers or advertisements based on the user's interests;
- Allow third parties to publish advertisements according to the user's interests, on digital platforms not belonging to the Excellence Protocol - Customer Services Unipessoal Lda;
- Promote advertising campaigns that match your preferences.
Personalization Cookies
These cookies offer a more personalized and complete experience of the Excellence Protocol - Customer Services Unipessoal Lda 's content, allow you to save preferences, show you content relevant to your taste and send you the notifications you have requested.
Examples of allowed features:
- Send notifications of information you have requested;
- Analyze the use of our digital platforms to provide personalized content;
- Sharing News Content from EBU/EBU Partners – European Broadcasting Union.
social cookies
These cookies allow you to be in contact with social networks, share content, send and post comments.
Excellence Protocol - Customer Services Unipessoal Lda’s digital platforms use Facebook and ShareThis services.
Examples of allowed features:
- Allow third parties to provide social sharing tools;
- Allow the submission and dissemination of comments.
Accurate Geolocation and Identification Data Through Device Search
These cookies can be used to collect and process geolocation data, accurate to a few meters, for the purpose of supporting one or more purposes.
Ads and Custom Content, Ads and Content Measurement, Audience Perspectives and Product Development.
These cookies allow ads and content to be personalized based on a profile and are aimed at customizing and measuring ads and content. Data can be used to create or improve user experience, systems and software.
Store and/or Access Information on a Device
These cookies allow providers to store and access information on your device for the purposes presented to you.
- Purposes and Functions
The management of the Excellence Protocol - Customer Services Unipessoal Lda’s Cookies settings aims to give users as much information as possible about the providers, the types of cookies, as well as their legal description.
Cookies have different purposes and functionality.
Purposes: are the purposes of data processing carried out by the providers and whose consent depends on the user's will to choose.
- Purpose 1: Store and/or access information on a device;
- Purpose 2: Select basic ads;
- Purpose 3: Create a custom ads profile;
- Purpose 4: Select custom ads;
- Purpose 5: Create a custom content profile;
- Purpose 6: Select custom content;
- Purpose 7: Measure ad performance;
- Purpose 8: Measure content performance;
- Purpose 9: Apply the results of market research to generate insights about the audience;
- Purpose 10: Develop and improve products.
Functionalities: regards the functionalities of the processing of personal data related to the Purposes.
- Functionality 1: Compare and combine offline data sources;
- Functionality 2: Connect different devices;
- Functionality 3: Receive and use device characteristics, sent automatically for identification.
Special Purposes: are the purposes of data processing carried out by providers and whose consent does not depend on the user's choice.
- Special Purpose 1: Ensure security, prevent fraud and correct mistakes;
- Special Purpose 2: Technically present ads or content.
Special Functions: one of the characteristics of the processing of personal data related to Special Purposes.
- Special Function 1: Use accurate geolocation data down to a few meters;
- Special Functionality 2: Actively search device characteristics for identification.
- Legitimate Interests
In order to guarantee the user better transparency, Ad Providers on our digital platforms are required to respect legitimate interests, a condition for having access to these platforms.
However, it is up to the users to decide whether to accept the service from the various Providers, in which case, according to their interest, they should select the options presented as Advanced Functions in “Cookies on the digital platforms of the Excellence Protocol - Customer Services Unipessoal Lda.
We note that, in addition to the decision taken with reference to the Advanced Features, they must also decide, within the scope of their legitimate interest, whether or not to reject the Service Providers, in accordance with the Purpose(s) of Legitimate Interest(s). (s), or as to Suppliers, specifically, either individually or in their entirety, in view of the information made available on its own page, also located in "Cookies on the digital platforms of the Excellence Protocol - Customer Services Unipessoal Lda.
To do so, simply “click” on the various options that are presented with these references, on first accesses to our platforms, after sixty days have elapsed after the options are taken, or at any time, in “Cookie Settings Management”, available on the “footer” of the Excellence Protocol - Customer Services Unipessoal Lda platforms.
- Are all cookies stored forever?
No, there are permanent cookies and session cookies:
- Permanent cookies: they are stored at the level of the internet browser, on the user's access devices (computer, tablet and mobile), and are used whenever the user makes a new visit to digital platforms. Generally, they are used to direct navigation and respond to the user's interests, allowing the Excellence Protocol - Customer Services Unipessoal Lda to provide a more personalized service. As mentioned, the Excellence Protocol - Customer Services Unipessoal Lda saves your preferences for a period of sixty days, after which you will be asked to configure the acceptance of cookies again;
- Session cookies: they are temporary, they remain in your internet browser's cookies, until you leave each of the digital platforms you are visiting. The information obtained allows us to identify problems and find solutions to offer a better browsing experience.
- How can I change my preferences?
At the beginning of your navigation, in addition to the Basic and Essential Cookies, you will have the opportunity to choose whether the Excellence Protocol - Customer Services Unipessoal Lda 's digital platforms can use the remaining cookies concerning suppliers (third parties):
- personalization cookies;
- social cookies;
- accurate geolocation data and identification through device search; personalized advertisements and content, advertisement and content measurement, audience perspectives and product development;
- storing and/or accessing information on a device.
Excellence Protocol - Customer Services Unipessoal Lda may inform third parties, who place cookies on Excellence Protocol - Customer Services Unipessoal Lda 's digital platforms, of the user's preferences. The Excellence Protocol - Customer Services Unipessoal Lda undertakes, save for technical error or other unforeseen exceptional circumstances, to upload only the preferences defined and consented to by the user.
At the beginning of browsing on the Excellence Protocol - Customer Services Unipessoal Lda 's digital platforms, before choosing the various types of cookies, the basic and essential cookies will always be activated.
You can use Cookie Settings Management at any time to change your consent.
- Can I disable the use of cookies?
Although cookies help the user to take full advantage of the Excellence Protocol - Customer Services Unipessoal Lda’s digital platforms, the user can choose to disable cookies that are part of the Advanced Features, such as Personalization Cookies; Social Cookies, Accurate Geolocation Data and Identification Through Device Search; Personalized Ads and Content, Ads and Content Measurement, Audience Perspectives and Product Development; Storage and/or Access to Information on a Device, which are found in your Internet browser, through the respective configuration management tool – “Cookie Settings Management” in the “footer” of the digital platforms of the Excellence Protocol - Customer Services Unipessoal Lda.
However, by disabling cookies, Excellence Protocol - Customer Services Unipessoal Lda 's digital platforms will perform differently, with a lower level of service quality.
If you choose to remove cookies that are part of the Advanced Features placed on our digital platforms, you risk disabling certain services and features.
We also alert you to the configuration under “Legitimate Interests” that completes the user's decision regarding his consent. They should be consulted, in order to be able to reject, if they so wish, in “Purpose(s) of Legitimate Interest(s)” and “Suppliers”, individually or in block. To modify your settings or disable the use of cookies, whatever they are and regardless of their origin, you can also follow the instructions provided in your internet browser or device (usually located under "Settings" or "Preferences").
Below, we've listed some useful web browser links:
Microsoft Edge
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
Microsoft Internet Explorer
https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
Mozilla Firefox
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Google Chrome
https://support.google.com/chrome/answer/95647
Apple Safari
https://support.apple.com/en-us/HT201265
Opera
https://www.opera.com/help/tutorials/security/privacy/